VIC Contact Centre Educational

Tuesday 15 November

Join a panel of industry experts to discuss the key ingredients to a successful contact centre. The panel will take you through the process of building a culture that identifies what success looks like, how to recruit, train and then manage a successful team. The panel will cover the methods of how to use the ingredients and how they deliver value.

Panel: Dr. John Gora – Ph.D (Psychology), B.Sc (Hons), NLP Trainer, EQ-I Accred, Denise Loraine – Commercial Manager Symmetry Human Resources, Mandy McDonald – Operations Manager – Service Centre, First State Super & Kai Streicher, Senior Investment Manager - Professional Services from the Economic Development Department

Contact Centre Fundamentals: Quality

Perth - Adelaide - Melbourne - Sydney - Brisbane

Are you needing to refresh your approach to quality assurance (QA) or quality listening (QL), or maybe just looking for insights? Then this is the workshop for you, your leaders and you QA team.

9 November in Perth - 10 November in Adelaide

30 November in Melbourne - 1 December in Sydney - 2 December in Brisbane

QLD Innovation Breakfast

Wednesday 16 November

Disruption is now a part of everyday life. With businesses and customers expecting more and more of us how can we develop and deliver a culture of innovation in our teams to deliver more with less.

For this informative and engaging breakfast we will welcome Dr. Julienne Senyard, Lecturer at Griffith School to share her research and experience in delivering innovation and resourcefulness to our operations. Dr. Julienne’s current teaching areas include digital and social media marketing with research expertise in Entrepreneurial Decision Making and Frugal Innovation.

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Best Practice Training

Relevant, practical, evidence-based and 'next practice'.

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