Events
All Events By Date
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22 May 2012National Learning & Development Forum - Sydney Professional Development 8.30am - 4.30pm Four Points Sheraton, 161 Sussex Street, Sydney
Attrition, absenteeism and employee engagement continue to be the key challenges in contact centres today, but how do we best respond to these issues when we are constantly asked to ‘do more with less’?
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22 May 2012Webinar: Scheduling Principles and Problems Webinar 11am - 12.30pm
Webinar Series Core Program Part 4. Practical Solutions to Scheduling Challenges. This session outlines the most common scheduling problems call centers face and will provide some traditional solutions as well as some creative new ones to help with your scheduling dilemma.
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23 May 2012National Learning & Development Forum - Brisbane Professional Development 8.30am - 4.30pm Stamford Plaza, Cnr Margaret & Edward Sts, Brisbane CBD
Attrition, absenteeism and employee engagement continue to be the key challenges in contact centres today, but how do we best respond to these issues when we are constantly asked to ‘do more with less’?
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25 May 2012National Learning & Development Forum - Melbourne Professional Development 8.30am - 4.30pm Karstens Conference Centre, Level 9, 123 Queen Street, Melbourne
Attrition, absenteeism and employee engagement continue to be the key challenges in contact centres today, but how do we best respond to these issues when we are constantly asked to ‘do more with less’?
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29 May 2012National Learning & Development Forum - Perth Professional Development 8.30am - 4.30pm The Studio, Burswood Entertainment Complex
Attrition, absenteeism and employee engagement continue to be the key challenges in contact centres today, but how do we best respond to these issues when we are constantly asked to ‘do more with less’?
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30 May 2012National Learning & Development Forum - Adelaide Professional Development 8.30am - 4.30pm Hilton Adelaide, 233 Victoria Square, Adelaide
Attrition, absenteeism and employee engagement continue to be the key challenges in contact centres today, but how do we best respond to these issues when we are constantly asked to ‘do more with less’?
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30 May 2012SOLD OUT! - WA Emerging Team Leader Series: Session 3 Forum 9.00 for 9.15am - 12noon Main Roads. Don Aitken Centre, Waterloo Crescent, East Perth
After the success of our 'Transitioning to Team Leader' session in 2011, the WA Committee have created an engaging and thought provoking series for Team Leaders wanting to learn tips and techniques on leading their teams using effective leadership principles.
Session 3: Decision making, direction setting and time management made easy.
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30 May 2012NSW Bus Tour - Imperial Tobacco & BOC Site Tour 9.00am - 4.30pm Imperial Tobacco (Norwest) & BOC (North Ryde)
This is your opportunity to see and learn from top performing inbound and outbound contact centres. Share ideas with industry colleagues and come away with practical tips to implement in your own centre. In addition to a tour of the centres, attendees will benefit from presentations, Q&A session, discussion forum and a networking buffet lunch at the Crowne Plaza in Norwest.
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6 June 2012SOLD OUT! NSW Managing Absenteeism in Contact Centres Forum 8.30 for 9.00am - 12.30pm Fair Work Ombudsman, Level 4, 255 Elizabeth Street, Sydney
This forum will provide you with innovative ideas and strategies to implement in your own workplace. Learn how other centres and industry experts are tackling this important issues. Our forum will be facilitated by Lucy Rowlands, Director & Principal Psychologist of Direct Health Solutions.
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6 June 2012Coaching for Immediate Results Brisbane Professional Development 8.30am - 4.30pm Saxons Training, Level 11, 300 Adelaide Street, Brisbane
This 1-day Masterclass for Team Leaders is a highly interactive and practice rich training workshop helping participants think, communicate and behave in ways that increases skills and gets results. Among other things Team Leaders will learn, Coaching Fundamentals, The Three Step Approach, Developing a Questioning Strategy, Practical Application and Coaching and Development Plan.
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7 June 2012Coaching for Immediate Results Sydney Professional Development 8.30am - 4.30pm Vibe Hotel North Sydney, 88 Alfred Street, Milsons Point
This 1-day Masterclass for Team Leaders is a highly interactive and practice rich training workshop helping participants think, communicate and behave in ways that increases skills and gets results. Among other things Team Leaders will learn, Coaching Fundamentals, The Three Step Approach, Developing a Questioning Strategy, Practical Application and Coaching and Development Plan.
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14 June 2012QLD Contact Centre Walkthrough Site Tour 8.30am - 12.30pm Australia Post, Level 10, 171 Roma Street, Brisbane
The QLD Chapter's second Contact Centre Walkthrough will see us visiting the exciting new Contact Centre site of one of Australia’s best known brands. Hosted by Australia Post, this immensely popular event will provide participants the opportunity to hear about the operations of this award winning sales and service Contact Centre and network with industry peers.
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19 June 2012TAS Trends for 2012 in Customer Service - Hobart Forum 9.30am - 3.00pm Tasmania Technopark, Downings Point, Glenorchy
Customer Service Benchmarking Australia (CSBA) in conjunction with the Tasmanian Department of Economic Development, Tourism and the Arts and the ATA is proud to present the 2012 Tasmanian Contact Centre and Customer Service Seminar series: Trends for 2012 in Customer Service.
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20 June 2012TAS Trends for 2012 in Customer Service - Launceston Forum 9.30am - 3.00pm The Grand Chancellor, 29 Cameron Street, Launceston
Customer Service Benchmarking Australia (CSBA) in conjunction with the Tasmanian Department of Economic Development, Tourism and the Arts and the ATA is proud to present the 2012 Tasmanian Contact Centre and Customer Service Seminar series: Trends for 2012 in Customer Service.
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6 July 2012NSC ATA Queensland Gala Awards Dinner Awards 6.30pm pre dinner drinks for 7pm to midnight Plaza Terrace Ballroom, Brisbane Convention & Exhibition Centre
Join us for the contact centre industry’s night of nights, the perfect opportunity to reward your team and celebrate our industry’s achievements. With the support of our State Sponsor’s NSC, the Queensland Chapter invite you to the premier event in the Contact Centre industry’s calendar are we recognise excellence and leadership with the best of the best.
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13 July 2012VIC Awards Night Awards 7.00pm pre dinner drinks for 7.30pm to midnight Sofitel on Collins Melbourne
Join us for the contact centre industry’s night of nights, the perfect opportunity to reward your team and celebrate our industry’s achievements. You and your team will enjoy a sumptuous three course dinner, generous beverage package and a night of nonstop live entertainment. Let’s celebrate our industry at the contact centre event of the year!
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21 July 2012Serco ATA WA Gala Awards Night Awards 6.30pm pre dinner drinks for 7pm to midnight Astral Ballroom, Burswood Entertainment Complex
Come celebrate with your industry peers – the best in the West at the Serco WA ATA Awards Black Tie event!
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24 July 2012Webinar: Introduction to Workforce Management Webinar 11am - 12.30pm
Webinar Series Elective Program 1. An Overview of the Workforce Management Process. Learn about the critical tradeoffs between staffing, service, and cost and how each of these tradeoffs affects the final staff count. Attendees will also learn the impact that each and every person can make in terms of achieving service goals for the day.
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25 July 2012SA FISH! For Leaders Workshop Workshop 7.15 for 7.30 - 9.00am
Learn how to love coming to work and improve team performance. If you are a Leader who genuinely wants to elevate others and leave behind a legacy of caring, integrity, and success then this is the workshop for you.
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26 July 2012QLD SIG for Trainers SIG 8.30 for 8.45 - 10.45am QT Mutual Bank, 454 St Paul's Terrace, Fortitude Valley
Have you been wondering whether your induction program is ticking all the right boxes? What are some of the things to look out for when designing an induction program for contact centres?
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27 July 2012ATA NSW academy Awards Awards 7.00pm pre dinner drinks for 7.30pm - Midnight Darling Island Wharf, Ground Floor of Accenture Building, 48 Pirrama Road, Pyrmont
Once again we invite you to come and celebrate the best that our industry has to offer. Our special theme this year for our starstruck evening is ‘Hollywood’ so come dressed as your favourite Hollywood fantasy. Prizes will be given for the best dressed.
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30-31 July 2012Workforce Management 1-2-3 Melbourne Professional Development 9.00am - 5.00pm TBC
The Art and Science of Forecasting, Scheduling, and Meeting Service Goals. This course teaches the basic workforce management fundamentals that are essential for all workforce planners to know and understand.
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3 August 2012SA Awards Night Awards 6.30pm - Midnight InterContinental Adelaide
Join us for the contact centre industry’s night of nights, the perfect opportunity to reward your team and celebrate our industry’s achievements.
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16 August 2012Coaching for Immediate Results Adelaide Professional Development 8.30am - 4.30pm TBC
This 1-day Masterclass for Team Leaders is a highly interactive and practice rich training workshop helping participants think, communicate and behave in ways that increases skills and gets results. Among other things Team Leaders will learn, Coaching Fundamentals, The Three Step Approach, Developing a Questioning Strategy, Practical Application and Coaching and Development Plan.
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17 August 2012Coaching for Immediate Results Melbourne Professional Development 8.30am - 4.30pm TBC
This 1-day Masterclass for Team Leaders is a highly interactive and practice rich training workshop helping participants think, communicate and behave in ways that increases skills and gets results. Among other things Team Leaders will learn, Coaching Fundamentals, The Three Step Approach, Developing a Questioning Strategy, Practical Application and Coaching and Development Plan.
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21 August 2012Webinar: Attendance and Adherence Webinar 11am - 12.30pm
Webinar Series Elective Program 2. Getting and Keeping Bodies in Seats. This session will share proven practices on attendance and adherence that have resulted in increased availability.
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22 August 2012Coaching for Immediate Results Brisbane Professional Development 8.30am - 4.30pm TBC
This 1-day Masterclass for Team Leaders is a highly interactive and practice rich training workshop helping participants think, communicate and behave in ways that increases skills and gets results. Among other things Team Leaders will learn, Coaching Fundamentals, The Three Step Approach, Developing a Questioning Strategy, Practical Application and Coaching and Development Plan.
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23 August 2012QLD High Performance Teams Workshop Workshop
Watch this space! Further information available soon...
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23 August 2012Coaching for Immediate Results Sydney Professional Development 8.30am - 4.30pm Vibe Hotel North Sydney, 88 Alfred Street, Milsons Point
This 1-day Masterclass for Team Leaders is a highly interactive and practice rich training workshop helping participants think, communicate and behave in ways that increases skills and gets results. Among other things Team Leaders will learn, Coaching Fundamentals, The Three Step Approach, Developing a Questioning Strategy, Practical Application and Coaching and Development Plan.
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27-28 August 2012Workforce Management 1-2-3 Sydney Professional Development 9.00am - 5.00pm TBC
The Art and Science of Forecasting, Scheduling, and Meeting Service Goals. This course teaches the basic workforce management fundamentals that are essential for all workforce planners to know and understand.
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5 September 2012
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12-14 September 2012Australian Contact Centre Summit: ATA National Conference & Awards Night Conference Hilton Brisbane, 190 Elizabeth St, Brisbane CBD
Australia's biggest, most progressive, most inspirational and most worthwhile contact centre conference. Attended by over 200 senior contact centre managers and featuring over 30 incredible speakers, this is the one event to permanently mark in your event calendar.
*Early Bird Offer* Discounts available for registrations received by Friday, 27 July.
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24-25 September 2012Workforce Management 1-2-3 Brisbane Professional Development 9.00am - 5.00pm TBC
The Art and Science of Forecasting, Scheduling, and Meeting Service Goals. This course teaches the basic workforce management fundamentals that are essential for all workforce planners to know and understand.
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26 September 2012Webinar: Advanced Forecasting Techniques Webinar 11am - 12.30pm
Webinar Series Elective Program 3. Fine-Tuning Workload Predictions. This session will explore various approaches to help fine-tune your tactical call forecasting process. Whether you’re forecasting by spreadsheets or with workforce management software, you’ll learn how to improve the accuracy of your daily and half-hourly forecasts through techniques like regression analysis and use of correlation coefficients.
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17 October 2012QLD Dealing with the mental health of your team Workshop
Watch this space! Further information available soon...
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23 October 2012Webinar: WFM Design Dilemmas Webinar 11am - 12.30pm
Webinar Series Elective Program 4. Optimizing Staffing in Evolving Contact Center Scenarios. This session delves into some of the more common issues to consider that will effectively address these challenges for single-site, multiple-site, and consolidated contact center operations.
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24 October 2012
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29-30 October 2012Workforce Management 1-2-3 Adelaide Professional Development 9.00am - 5.00pm TBC
The Art and Science of Forecasting, Scheduling, and Meeting Service Goals. This course teaches the basic workforce management fundamentals that are essential for all workforce planners to know and understand.
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14 November 2012
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20 November 2012Webinar: Skill-Based Routing Design Webinar 11am - 12.30pm
Webinar Series Elective Program 5. Balancing Customer, Agent, and Call Center Needs. This session provides a map to guide you through a process of applying skill-based routing (SBR) fundamentals to both a traditional and multi-channel environment. It will help you determine and assign priorities in order to manage service differences that make the most sense in your center.
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23 November 2012
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4 December 2012Webinar: Skill-Based Routing WFM Challenges Webinar 11am - 12.30pm
Webinar Series Elective Program 6. Forecasting and Scheduling for SBR Scenarios. This session provides a brief review of the skill-based routing (SBR) design principles and focuses primarily on the changes that will be needed in the workforce management (WFM) operation.
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5 December 2012
- All prices shown are in Australian dollars ($AU)
- Once your payment has been processed a confirmation email and invoice will be sent to the email address provided