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Home > Events > New South Wales

Events

New South Wales

  • 22 May 2012
    National Learning & Development Forum - Sydney Professional Development 8.30am - 4.30pm Four Points Sheraton, 161 Sussex Street, Sydney

    Attrition, absenteeism and employee engagement continue to be the key challenges in contact centres today, but how do we best respond to these issues when we are constantly asked to ‘do more with less’?

  • 30 May 2012
    NSW Bus Tour - Imperial Tobacco & BOC Site Tour 9.00am - 4.30pm Imperial Tobacco (Norwest) & BOC (North Ryde)

    This is your opportunity to see and learn from top performing inbound and outbound contact centres. Share ideas with industry colleagues and come away with practical tips to implement in your own centre. In addition to a tour of the centres, attendees will benefit from presentations, Q&A session, discussion forum and a networking buffet lunch at the Crowne Plaza in Norwest.

  • 6 June 2012
    SOLD OUT! NSW Managing Absenteeism in Contact Centres Forum 8.30 for 9.00am - 12.30pm Fair Work Ombudsman, Level 4, 255 Elizabeth Street, Sydney

    This forum will provide you with innovative ideas and strategies to implement in your own workplace. Learn how other centres and industry experts are tackling this important issues. Our forum will be facilitated by Lucy Rowlands, Director & Principal Psychologist of Direct Health Solutions.

  • 7 June 2012
    Coaching for Immediate Results Sydney Professional Development 8.30am - 4.30pm Vibe Hotel North Sydney, 88 Alfred Street, Milsons Point

    This 1-day Masterclass for Team Leaders is a highly interactive and practice rich training workshop helping participants think, communicate and behave in ways that increases skills and gets results. Among other things Team Leaders will learn, Coaching Fundamentals, The Three Step Approach, Developing a Questioning Strategy, Practical Application and Coaching and Development Plan.


  • 27 July 2012
    ATA NSW academy Awards Awards 7.00pm pre dinner drinks for 7.30pm - Midnight Darling Island Wharf, Ground Floor of Accenture Building, 48 Pirrama Road, Pyrmont

    Once again we invite you to come and celebrate the best that our industry has to offer. Our special theme this year for our starstruck evening is ‘Hollywood’ so come dressed as your favourite Hollywood fantasy. Prizes will be given for the best dressed.

  • 23 August 2012
    Coaching for Immediate Results Sydney Professional Development 8.30am - 4.30pm Vibe Hotel North Sydney, 88 Alfred Street, Milsons Point

    This 1-day Masterclass for Team Leaders is a highly interactive and practice rich training workshop helping participants think, communicate and behave in ways that increases skills and gets results. Among other things Team Leaders will learn, Coaching Fundamentals, The Three Step Approach, Developing a Questioning Strategy, Practical Application and Coaching and Development Plan.


  • 27-28 August 2012
    Workforce Management 1-2-3 Sydney Professional Development 9.00am - 5.00pm TBC

    The Art and Science of Forecasting, Scheduling, and Meeting Service Goals. This course teaches the basic workforce management fundamentals that are essential for all workforce planners to know and understand.

PLEASE NOTE:
  1. All prices shown are in Australian dollars ($AU)
  2. Once your payment has been processed a confirmation email and invoice will be sent to the email address provided