Events
Queensland
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23 May 2012National Learning & Development Forum - Brisbane Professional Development 8.30am - 4.30pm Stamford Plaza, Cnr Margaret & Edward Sts, Brisbane CBD
Attrition, absenteeism and employee engagement continue to be the key challenges in contact centres today, but how do we best respond to these issues when we are constantly asked to ‘do more with less’?
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6 June 2012Coaching for Immediate Results Brisbane Professional Development 8.30am - 4.30pm Saxons Training, Level 11, 300 Adelaide Street, Brisbane
This 1-day Masterclass for Team Leaders is a highly interactive and practice rich training workshop helping participants think, communicate and behave in ways that increases skills and gets results. Among other things Team Leaders will learn, Coaching Fundamentals, The Three Step Approach, Developing a Questioning Strategy, Practical Application and Coaching and Development Plan.
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14 June 2012QLD Contact Centre Walkthrough Site Tour 8.30am - 12.30pm Australia Post, Level 10, 171 Roma Street, Brisbane
The QLD Chapter's second Contact Centre Walkthrough will see us visiting the exciting new Contact Centre site of one of Australia’s best known brands. Hosted by Australia Post, this immensely popular event will provide participants the opportunity to hear about the operations of this award winning sales and service Contact Centre and network with industry peers.
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6 July 2012NSC ATA Queensland Gala Awards Dinner Awards 6.30pm pre dinner drinks for 7pm to midnight Plaza Terrace Ballroom, Brisbane Convention & Exhibition Centre
Join us for the contact centre industry’s night of nights, the perfect opportunity to reward your team and celebrate our industry’s achievements. With the support of our State Sponsor’s NSC, the Queensland Chapter invite you to the premier event in the Contact Centre industry’s calendar are we recognise excellence and leadership with the best of the best.
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26 July 2012QLD SIG for Trainers SIG 8.30 for 8.45 - 10.45am QT Mutual Bank, 454 St Paul's Terrace, Fortitude Valley
Have you been wondering whether your induction program is ticking all the right boxes? What are some of the things to look out for when designing an induction program for contact centres?
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22 August 2012Coaching for Immediate Results Brisbane Professional Development 8.30am - 4.30pm TBC
This 1-day Masterclass for Team Leaders is a highly interactive and practice rich training workshop helping participants think, communicate and behave in ways that increases skills and gets results. Among other things Team Leaders will learn, Coaching Fundamentals, The Three Step Approach, Developing a Questioning Strategy, Practical Application and Coaching and Development Plan.
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23 August 2012QLD High Performance Teams Workshop Workshop
Watch this space! Further information available soon...
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5 September 2012
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24-25 September 2012Workforce Management 1-2-3 Brisbane Professional Development 9.00am - 5.00pm TBC
The Art and Science of Forecasting, Scheduling, and Meeting Service Goals. This course teaches the basic workforce management fundamentals that are essential for all workforce planners to know and understand.
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17 October 2012QLD Dealing with the mental health of your team Workshop
Watch this space! Further information available soon...
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24 October 2012
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14 November 2012
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23 November 2012
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5 December 2012
- All prices shown are in Australian dollars ($AU)
- Once your payment has been processed a confirmation email and invoice will be sent to the email address provided