Events

Training and PD

Tuesday 4 June

Webinar Core Program - WFM Module 6 - Scheduling Call Centre Staff - 4 June Webinar 11am to 12.30pm (EST)
Webinar Core Program Module 6 - Scheduling Call Centre Staff
Tuesday 2 July

Webinar Core Program Module 7- Managing Daily Service Levels - 2 July Webinar 11am - 12.30pm
Webinar Core Program Module 7: An Intra-Day Guide to Managing Staff and Service. This session will outline the process of tracking performance within the day and provide overstaffing and understaffing strategies should the plan go awry.
Thursday 4 July

National PD Resilience Workshop - NSW 4 July Professional Development 8.45am for 9.00am start to 1pm close Fair Work Ombudsman, Level 4, 255 Elizabeth Street, Sydney
BACK DUE TO UNPRECEDENTED DEMAND

Manager & Team Leader Workshop. Managing for Resilience

Resilience is the capacity to weather difficulties and bounce back from set-backs, arguably a fundamental workplace skill for all organisations, especially customer service environments such as Contact Centres
29 & 30 July

WFM 123 Fundamentals - 29 & 30 July in VIC Professional Development 8.45am registration for 9am start to 5pm close Call Design, 574 Plummer Street, Port Melbourne
The Art and Science of Forecasting, Scheduling, and Meeting Service Goals. This two (2) day course teaches the basic workforce management fundamentals that are essential for all workforce planners to know and understand.
Wednesday 31 July

Elective WFM 123 Advanced One Day Face to Face - 31 July in VIC Professional Development 8.45am for 9am start to 5pm close Call Design, 574 Plummer Street, Port Melbourne
The two day WFM course brought you the ability to manage the fundamental challenges in the workplace.
Tuesday 6 August

Webinar Core Program Module 8 - Attendance and Adherence - 6 Aug Webinar 11am - 12.30pm
Webinar Core Program Module 8 - Strategies for Attendance and Adherence
First Webinar 3 September

Webinar Complete Advanced Program Modules 1-3 Webinar 8.45am for 9am start to 5pm close
The two day WFM/eight module webinar course brought you the ability to manage the fundamental challenges in the workplace.
Tuesday 3 September

Webinar Advanced Program Module 1 - Forecasting for Cycles - 3 September Webinar 11am - 12.30pm (EST)
Webinar Advanced Program Module 1 - Forecasting for Cycles
Tuesday 1 October

Webinar Advanced Program Module 2 - Skills Based Routing WFM Challenges - 1 Oct Webinar 11am - 12.30pm (EST)
Webinar Advanced Program Module 2 - Skills Based Routing WFM Challenges
28 & 29 October

WFM 123 Fundamentals - 28 & 29 October in WA Professional Development 8.45am registration for 9am start to 5pm close TBC
The Art and Science of Forecasting, Scheduling, and Meeting Service Goals. This two (2) day course teaches the basic workforce management fundamentals that are essential for all workforce planners to know and understand.
Wednesday 30 October

Elective WFM 123 Advanced One Day Face to Face - 30 October in WA Professional Development 8.45am for 9am start to 5pm close TBC
The two day WFM course brought you the ability to manage the fundamental challenges in the workplace. The Advanced course shows how to apply form advanced forecasting techniques.
Tuesday 12 November

Webinar Advanced Program Module 3 - Analysing WFM results - 5 Nov Webinar 12 noon - 1.30pm (AEDST)
Webinar Advanced Program Module 3 - Analysing WFM results

PLEASE NOTE:

All prices shown are in Australian dollars ($AU)
Once your payment has been processed a confirmation email and invoice will be sent to the email address provided