Events

Victoria

25 May 2012

National Learning & Development Forum - Melbourne Professional Development 8.30am - 4.30pm Karstens Conference Centre, Level 9, 123 Queen Street, Melbourne
Attrition, absenteeism and employee engagement continue to be the key challenges in contact centres today, but how do we best respond to these issues when we are constantly asked to ‘do more with less’?
13 July 2012

VIC Awards Night Awards 7.00pm pre dinner drinks for 7.30pm to midnight Sofitel on Collins Melbourne
Join us for the contact centre industry’s night of nights, the perfect opportunity to reward your team and celebrate our industry’s achievements. You and your team will enjoy a sumptuous three course dinner, generous beverage package and a night of nonstop live entertainment. Let’s celebrate our industry at the contact centre event of the year!
30-31 July 2012

Workforce Management 1-2-3 Melbourne Professional Development 9.00am - 5.00pm TBC
The Art and Science of Forecasting, Scheduling, and Meeting Service Goals. This course teaches the basic workforce management fundamentals that are essential for all workforce planners to know and understand.
17 August 2012

Coaching for Immediate Results Melbourne Professional Development 8.30am - 4.30pm TBC
This 1-day Masterclass for Team Leaders is a highly interactive and practice rich training workshop helping participants think, communicate and behave in ways that increases skills and gets results. Among other things Team Leaders will learn, Coaching Fundamentals, The Three Step Approach, Developing a Questioning Strategy, Practical Application and Coaching and Development Plan.

PLEASE NOTE:

All prices shown are in Australian dollars ($AU)
Once your payment has been processed a confirmation email and invoice will be sent to the email address provided