Tuesday 25 JuneVIC National PD Resilience Workshop - 25 June Professional Development 8.45am for 9.00am start to 1pm close Bourke & Russell Rooms, The Meeting Centre, Lvl 26, 242 Exhibition St, Melbourne
Manager & Team Leader Workshop. Managing for Resilience
Resilience is the capacity to weather difficulties and bounce back from set-backs, arguably a fundamental workplace skill for all organisations, especially customer service environments such as Contact Centres
29 & 30 JulyWFM 123 Fundamentals - 29 & 30 July in VIC Professional Development 8.45am registration for 9am start to 5pm close Call Design, 574 Plummer Street, Port Melbourne
The Art and Science of Forecasting, Scheduling, and Meeting Service Goals. This two (2) day course teaches the basic workforce management fundamentals that are essential for all workforce planners to know and understand.
Wednesday 31 JulyElective WFM 123 Advanced One Day Face to Face - 31 July in VIC Professional Development 8.45am for 9am start to 5pm close Call Design, 574 Plummer Street, Port Melbourne
The two day WFM course brought you the ability to manage the fundamental challenges in the workplace.
Wednesday 7 AugustNational PD Transformational Leadership Vic 7 August Professional Development 8.45am registration for 9am start to 1pm close
Do you have managers that rescue rather than develop their people?
Is having leaders that can facilitate change and inspire personal ownership of performance important to you?
- All prices shown are in Australian dollars ($AU)
- Once your payment has been processed a confirmation email and invoice will be sent to the email address provided