National Sponsors Platinum
  • AVAYA Logo
Gold
  • Call Design
  • Plantronics
  • Salesforce
Silver
  • Citrix
  • Hoban
  • Interactive Intelligence
  • Kana
  • Neural Networks
  • Toll
  • Verint
  • Zeacom

Home > Events > All Events By Date

Events

All Events By Date

  • Wednesday 29 May
    SA Site Tour Allianz 29 May Site Tour 1.45pm registration 2pm start- 4pm close Allianz, 55 Currie Street, Adelaide

    Learn from one of Australia's Leading Insurers - Allianz

  • Thursday 30 May
    WA Quality Assurance Forum 30 May Forum 8.45am registration for 9am start to 12 noon close Synergy 228 Adelaide Terrace Perth

    Want an Interactive and Engaging forum that will leave your participants asking for more?

    SOLD OUT

  • Tuesday 4 June
    Webinar Core Program - WFM Module 6 - Scheduling Call Centre Staff - 4 June Webinar 11am to 12.30pm (EST)

    Webinar Core Program Module 6 - Scheduling Call Centre Staff

  • Wednesday 5 June
    QLD National PD Resilience Workshop - 5 June Professional Development 8.45am for 9.00am start to 1pm close Tacticall Recruitment, Level 10, Pipe Networks House, 127 Creek Street, Brisbane

    Manager & Team Leader Workshop. Managing for Resilience

    Resilience is the capacity to weather difficulties and bounce back from set-backs, arguably a fundamental workplace skill for all organisations, especially customer service environments such as Contact Centres

  • Thursday 6 June
    KANA Webinar Series - # 3 Seamless Customer Experiences Across all Channels Webinar 12 noon to 1pm (AEST)

    Seamless Customer Experiences Across all Channels

    No matter if large enterprise or mid-sized business, omni-channel customer experience is no choice anymore; it is a necessity to keep up with the ever changing market demands . You're invited to join a complimentary webinar about how your business can create "Seamless Customer Experiences Across All Channels".

    Join ATA CEO and contact centre industry veteran, Fiona Keough and Omni-Channel experts Sachin Davankar and Kelly Koelliker to explore how Australian organisations like yours are using an omni-channel customer experience strategy to:

    Increase agent efficiency

    Reduce cost per serve

    Improve customer satisfaction

    Create new revenue opportunities

    This webinar is designed to be highly interactive so we encourage you to ask questions and share comments.

  • Thursday 6 June
    Managing Performance... arguably the toughest part of a Team Leader's role Forum 1.15pm registration - 1.30pm to 4.30pm Civic Reception Rooms, Ground Floor, Cairns Regional Council, 119 Spence St Cairns

    Managing Performance... arguably the toughest part of a Team Leader's role!

    Do you have at least one team member who seems to be there just to make your life difficult?

    What if you could manage them more effectively? What if you had strategies for achieving better outcomes? This is your lucky day!

  • Wednesday 19 JUne
    QLD NLP for Trainers and Presenters 19 June Professional Development Registration 8.45. Start @ 9.00 am. Finish @ 11.30am Australian Institute of Management Cnr Boundary & Rosa Sts, Spring Hill

    Producing Princely Presentations worth a Queen’s ransom!

    Sponsored by:

  • Wednesday 19 June
    WA Emerging Team Leader Series 19 June Workshop 8.45am for 9am start to 12 noon close

    Want to learn how to navigate from team member to team leader? This is the workshop not to be missed!

  • Thursday 20 June
    NSW Trivia Night 20 June Networking 6pm registration for 6.30pm start to late Red Room, The York Conference & Function Centre 99 York St Sydney

    Show your team colours for a fun night of trivia!

    Do you know....

    How many litres of water fill and Olympic Swimming Pool?

  • Tuesday 25 June
    VIC National PD Resilience Workshop - 25 June Professional Development 8.45am for 9.00am start to 1pm close Bourke & Russell Rooms, The Meeting Centre, Lvl 26, 242 Exhibition St, Melbourne

    Manager & Team Leader Workshop. Managing for Resilience

    Resilience is the capacity to weather difficulties and bounce back from set-backs, arguably a fundamental workplace skill for all organisations, especially customer service environments such as Contact Centres

  • Tuesday 25 June
    National PD Transformational Leadership NSW 25 June Professional Development 8.45am registration for 9am start to 1pm close Carnival Australia 15 Mount St, North Sydney

    Do you have managers that rescue rather than develop their people?

    Is having leaders that can facilitate change and inspire personal ownership of performance important to you?

  • Thursday 27 June
    National PD Transformational Leadership WA 27 June Professional Development 9.15am registration for 9.30am start to 1.30pm close Main Roads. Don Aitken Centre, Waterloo Crescent, East Perth

    Do you have managers that rescue rather than develop their people?

    Is having leaders that can facilitate change and inspire personal ownership of performance important to you?

  • Friday 28 June
    National PD Transformational Leadership SA 28 June Professional Development 8.45am registration for 9am start to 1pm close Philmac 53-59 Deeds Road, North Plympton

    Do you have managers that rescue rather than develop their people?

    Is having leaders that can facilitate change and inspire personal ownership of performance important to you?

  • Tuesday 2 July
    Webinar Core Program Module 7- Managing Daily Service Levels - 2 July Webinar 11am - 12.30pm

    Webinar Core Program Module 7: An Intra-Day Guide to Managing Staff and Service. This session will outline the process of tracking performance within the day and provide overstaffing and understaffing strategies should the plan go awry.

  • Thursday 4 July
    National PD Resilience Workshop - NSW 4 July Professional Development 8.45am for 9.00am start to 1pm close Fair Work Ombudsman, Level 4, 255 Elizabeth Street, Sydney

    BACK DUE TO UNPRECEDENTED DEMAND

    Manager & Team Leader Workshop. Managing for Resilience

    Resilience is the capacity to weather difficulties and bounce back from set-backs, arguably a fundamental workplace skill for all organisations, especially customer service environments such as Contact Centres

  • Thursday 4 July
    National PD Transformational Leadership Qld 4 July Professional Development 8.45am registration for 9am start to 1pm close Tacticall Recruitment, Level 10, Pipe Networks House, 127 Creek Street, Brisbane

    Do you have managers that rescue rather than develop their people?

    Is having leaders that can facilitate change and inspire personal ownership of performance important to you?

  • Saturday 13 July
    WA Chapter Awards Night Awards 7.30pm till late Crown Perth

    WA State Chapter Awards Night, the best of the best at the WA night of nights!

    Sponsored by:

  • Wednesday 16 July
    Illawarra Flexibility Forum 16 July Forum 7.45am registration for 8am start to 9.30am close

    Do you know:-

    The value of flexibility to your engagement strategy?

  • Friday 19 July
    VIC Awards Night Awards 7.00pm till 10.00pm Crown Entertainment Complex

    Join us for the contact industry’s night of nights, the perfect opportunity to reward your team and celebrate our industry’s achievements at the VIC ATA Cocktail Reception

    Friday, July 19th 2013

  • Friday 26 July
    NSW Chapter Awards Night Awards 7.00pm till 11.30pm Doltone House, Darling Island Wharf, Accenture Building, Pirrama Road Pyrmont

    NSW State Chapter Awards Night, the best of the best at the night of nights!

    Sponsored by:

  • 29 & 30 July
    WFM 123 Fundamentals - 29 & 30 July in VIC Professional Development 8.45am registration for 9am start to 5pm close Call Design, 574 Plummer Street, Port Melbourne

    The Art and Science of Forecasting, Scheduling, and Meeting Service Goals. This two (2) day course teaches the basic workforce management fundamentals that are essential for all workforce planners to know and understand.

  • Wednesday 31 July
    Elective WFM 123 Advanced One Day Face to Face - 31 July in VIC Professional Development 8.45am for 9am start to 5pm close Call Design, 574 Plummer Street, Port Melbourne

    The two day WFM course brought you the ability to manage the fundamental challenges in the workplace.

  • Friday 2 August
    KANA Webinar Series # 4 Webinar 12 noon to 1pm (AEST)

    Save the date, more information to follow shortly

  • Tuesday 6 August
    Webinar Core Program Module 8 - Attendance and Adherence - 6 Aug Webinar 11am - 12.30pm

    Webinar Core Program Module 8 - Strategies for Attendance and Adherence

  • Wednesday 7 August
    National PD Transformational Leadership Vic 7 August Professional Development 8.45am registration for 9am start to 1pm close

    Do you have managers that rescue rather than develop their people?

    Is having leaders that can facilitate change and inspire personal ownership of performance important to you?

  • Friday 9 August
    QLD Chapter Awards Night Awards 7.00pm till 11.00pm

    QLD State Chapter Awards Night, the best of the best at the night of nights!

    Sponsored by:

  • Friday 16th August
    SA Awards Night Awards 6.30pm till 12.00am The Wine Centre, Corner of Botanic and Hackney Roads, Adelaide

    Join us for the contact industry’s night of nights, the perfect opportunity to reward your team and celebrate our industry’s achievements at the SA ATA Cocktail Reception

    Friday, August 16th 2013

  • First Webinar 3 September
    Webinar Complete Advanced Program Modules 1-3 Webinar 8.45am for 9am start to 5pm close

    The two day WFM/eight module webinar course brought you the ability to manage the fundamental challenges in the workplace.

  • Tuesday 3 September
    Webinar Advanced Program Module 1 - Forecasting for Cycles - 3 September Webinar 11am - 12.30pm (EST)

    Webinar Advanced Program Module 1 - Forecasting for Cycles

  • Tuesday 1 October
    Webinar Advanced Program Module 2 - Skills Based Routing WFM Challenges - 1 Oct Webinar 11am - 12.30pm (EST)

    Webinar Advanced Program Module 2 - Skills Based Routing WFM Challenges

  • Friday 18 October
    ATA National Awards Night - SAVE THE DATE Awards Grand Hyatt, 123 Collins St, Melbourne

    The night that brings the best of the best together in recognition of excellence and leadership in the contact centre industry in Australia

    Save the date - Friday 18th October!

  • 28 & 29 October
    WFM 123 Fundamentals - 28 & 29 October in WA Professional Development 8.45am registration for 9am start to 5pm close TBC

    The Art and Science of Forecasting, Scheduling, and Meeting Service Goals. This two (2) day course teaches the basic workforce management fundamentals that are essential for all workforce planners to know and understand.

  • Wednesday 30 October
    Elective WFM 123 Advanced One Day Face to Face - 30 October in WA Professional Development 8.45am for 9am start to 5pm close TBC

    The two day WFM course brought you the ability to manage the fundamental challenges in the workplace. The Advanced course shows how to apply form advanced forecasting techniques.

  • Wednesday 30 October
    KANA Webinar # 1 Webinar 1pm to 2pm (AEDST)

    Save the date, information to follow shortly

  • Tuesday 12 November
    Webinar Advanced Program Module 3 - Analysing WFM results - 5 Nov Webinar 12 noon - 1.30pm (AEDST)

    Webinar Advanced Program Module 3 - Analysing WFM results

PLEASE NOTE:
  1. All prices shown are in Australian dollars ($AU)
  2. Once your payment has been processed a confirmation email and invoice will be sent to the email address provided